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What businesses and employees really think about wikis

September 18, 2010 1 comment

Enterprise Wikis

Following my previous blog, I personally think Wikipedia is a favourable starting source for quick facts or a starting point for research. So, with this in mind I have had a look at wikipedia’s definition of an Enterprise Wiki. It states that it is a Wiki commonly used within a business to enhance knowledge sharing. It also points out that in some cases it has completely replaced a businesses content management system and is also used for project management and marketing to is consumers. [1]

A great example of a company using a Wiki for project management is Pixar. When filming one of their popular movies, Wall-e, they used a Wiki to manage the whole project. Obviously it worked extremely well, as the movie was very successful. [2]

When it was decided that Pixar would implement they found themselves in a situation that many businesses find themselves in this days. The employees had already started to use Wikis for their daily tasks. [2]

Many [out of touch] managers believe that employees would be resistant to the change when implementing an enterprise Wiki. However, as many of them find out very quickly, the employees are fair from that, and would happily see it implemented.

In 2008 ChangeWave Research reported that only 24% of companies are using web 2.0 applications within their companies and another 8% were planning to use them in 2009. 20% of these companies saw Wikis as beneficial tools to their company. A total of 39% of the companies reported they their organisation is very or somewhat willing to use web 2.0 tools. [3]

I find these to be very interesting facts. I am wondering how many of the respondents actually asked their employees these questions. In many cases they may actually find that the employees are using these tools anyway, if the business likes it or not. [4]

Personal experience with Wikis

My personal experience with Wikis has overall been fairly positive. I use to help maintain the Wiki for a game I use to play and found it a fantastic source of information.

When I first started I found it a little confusing when trying to edit it. This is because I am used to programming in HTML and PHP, and found the syntax in Wikis extremely different. However once you get the hang of it, I believe it is fairly intuitive and easy to use.

[1] http://en.wikipedia.org/wiki/Enterprise_wiki

[2] http://www.ikiw.org/2008/01/08/7-effective-wiki-uses-and-the-companies-that-benefit-from-them/

[3] http://www.zdnet.com/blog/itfacts/20-of-companies-use-wikis/13597

[4] http://www.zdnet.com/blog/hinchcliffe/the-state-of-enterprise-20/143

Categories: Enterprise 2.0 Tags: , , ,